INSURANCE DISTRIBUTION Conference

Distribution as the front line of consumer trust 

9.30 - 10.00 Registration and welcome coffee   

PANEL OF DISCUSSIONS: 

Knowing the client: from formal compliance to meaningful needs analysis 

• Moving beyond tick-box IDD compliance
• Translating risk profiling into real protection solutions
• Avoiding underinsurance and misalignment of expectations
• Documentation vs genuine advisory dialogue
• Shared responsibility between insurers and distributors

11.45 – 12.15 Coffee Break 

PANEL OF DISCUSSIONS: 

From complexity to clarity: product design, literacy and market trust 

• Clear and fair product descriptions: legal accuracy vs real consumer understanding
• The link between product complexity and financial literacy levels in Romania
• How to communicate exclusions, deductibles and claims conditions without eroding trust
• Product governance (POG): shared responsibility between insurers and distributors
• Marketing language vs contractual reality — where misunderstandings begin
• The role of MGAs and specialized intermediaries in designing niche or tailored products
• Can MGAs act as innovation hubs, developing products better adapted to specific customer segments?
• Simplification without oversimplification: balancing clarity with adequate coverage

PANEL OF DISCUSSIONS: 

Talent hunt: securing the future of insurance distribution 

Attracting, training and retaining the next generation 

• The ageing distribution workforce in Romania
• Making insurance advisory attractive to young professionals
• Easing access to the insurance distribution profession
• Digital skills and hybrid advisory models
• Professionalization, certification and continuous training
• Building a respected career path in insurance

13.30 – 13.40 Conclusions & Call to Action 

The Organizers of the event can modify and improve this program without prior notice. Any change will be notified in due time